- Place of shipment and delivery time
Shipping country: All orders are dispatched from the warehouse in Denmark.
Processing time: It takes 15 to 30 working days to prepare the goods and conduct quality inspection after placing an order (the period for customized products or promotions may be extended).
Logistics cooperation: Cooperate with international logistics providers such as DHL and PostNord to ensure safe delivery. - Delivery range and cost
Coverage area: Supports global delivery (restricted in some countries/regions, with automatic verification on the checkout page).
Freight calculation: Automatically calculated based on the destination and the weight/volume of the package. The final amount is displayed on the settlement page.
Free shipping policy: Free shipping for orders over 300 DKK within Denmark. Free shipping for orders over 500 DKK in EU countries (standard delivery only). - Logistics tracking and delay
Tracking service: After shipment, you will receive an email containing the logistics tracking number. You can check the progress through the carrier’s official website.
Customs Notice: International orders may incur tariffs, which shall be borne by the recipient (there are no additional taxes within Denmark/the European Union).
Delayed processing: Extreme weather, customs clearance delays and other situations may cause delivery delays. Please contact us for follow-up. - Returns, exchanges and unreceived goods
Undelivered parcel: If logistics shows as delivered but not received, please contact contact@goodpetsrw.com within 7 days for verification.
Address error: Please make sure the delivery address is accurate. Additional charges will be incurred for secondary delivery due to errors. - Contact us
Have any questions about the transportation policy? Please contact through the following methods:
Email: contact@goodpetsrw.com